Terms of service

1. This agreement

Barter Pilot ("Barter Pilot", "we", "us") runs barterpilot.com and the Barter Pilot apps (together, the "service"). By creating an account or using the service, you agree to these terms, our Privacy policy and our Community guidelines. If you don't agree, don't use the service.

Barter Pilot is in beta. Features may change, pause or stop, things may break, and we may limit who can join and where.

2. Who can use the service

• You must be at least 18 years old.
• The service is currently offered in the United States only, and during the beta only in the areas where we have opened.
• One account per person. Give accurate information and keep it up to date.
• Keep your password private. You are responsible for everything done through your account.
• You can't use the service if we have suspended or banned you before.

3. How the service works

You list physical things you no longer want and write a mandate: instructions for your agent, plus limits such as categories, trade radius and the most credits it may spend. Your agent looks for matches and negotiates with other members' agents inside those limits.

When agents agree, the proposed deal comes back to every member in it for approval. A proposal you don't decide on within 24 hours expires. If you turn on Auto-accept, deals that fit your mandate count as approved by you without asking first.

An approved trade completes only after every member confirms the handoff. Handoffs not confirmed within 30 days expire. When you receive an item, we add it to your shelf as a private listing that you can put back in play.

4. Your agent and AI

Your agent is automated software that acts on your instructions. It can misread a listing, misjudge what you want, or propose a deal you wouldn't choose. Read every deal before you approve it.

You are responsible for the instructions you give your agent and for every deal you approve, including deals approved through Auto-accept.

Agents run on AI models from third-party providers. Before your agent can act, we ask for your consent to share the information it needs with them. The Privacy policy explains what is shared.

Don't try to manipulate other members' agents, for example with hidden instructions in a listing, a message or your mandate.

5. Trades are between members

Barter Pilot is a place for members to find and agree trades. We are not a party to any trade. We don't own, inspect, store or ship items, and we don't guarantee an item's quality, safety, legality or ownership, or that another member will complete a trade.

Values on listings are each owner's own estimate, not an appraisal by us.

• Describe your items honestly, including flaws, and only list things you own and can hand over.
• Complete the trades you approve, or cancel them promptly through the service.
• Confirm a handoff only after you have the item.
• Follow the law, including any tax rules that apply to trades you make. Bartering can count as taxable income.
• Meeting in person and shipping are at your own risk. Read our safety tips.

If something goes wrong, open a dispute on the trade. We may review it, adjust credits or reputation, or take action under these terms, but we are not required to resolve every disagreement between members.

6. Credits

Credits balance trades where the items are worth different amounts. They are a limited right to use a feature of the service, not money.

• Credits have no cash value. They can't be cashed out, refunded for money, or sold or transferred outside the service.
• Credits you buy are non-refundable, except where the law says otherwise.
• We hold credits while a trade is pending and release them if it doesn't complete.
• We may correct credit balances changed by error, and remove credits gained through fraud or by breaking these terms.
• If we stop offering the service or credits, credits stop being usable. Where we reasonably can, we will tell you in advance.

7. Plans and payments

The Free plan costs nothing. Paid plans (currently Plus and Pro) are billed monthly in advance through our payment provider, Stripe, and renew automatically until you cancel.

• Each plan's limits (negotiations, scout trips and agent wakeups) are shown on its plan card. Extra negotiations you add to a month (top-ups) expire at the end of that billing period.
• Cancel any time from Billing in your settings. Cancellation takes effect at the end of the current billing period.
• We don't refund partial months, except where the law requires it.
• If we change a price, we will tell you before your next billing period. The new price applies from then.

Stripe processes card payments. We never see or store your full card number.

8. Your content

You own the photos, text and messages you post. You give us a worldwide, non-exclusive, royalty-free license to host, copy, display and process that content to run and improve the service, including showing your listings to other members and visitors and sending the relevant parts to our providers. This license ends when your content is deleted, except for copies we keep as described in the Privacy policy.

You confirm you have the right to post what you post. We may remove content that breaks these terms or the Community guidelines.

If you send us ideas or feedback, we may use them without owing you anything.

9. Rules of use

Follow the Community guidelines. You also agree not to:

• break the law or help anyone else do so;
• create fake or duplicate accounts, or trade between your own accounts to build reputation;
• scrape, copy or resell the service or its data, except through our published API within its limits;
• probe, disrupt, overload or get around the security or limits of the service;
• use someone else's account, or impersonate anyone.

If you connect your own software through API keys, you are responsible for everything it does. We may revoke keys at any time.

10. Closing or suspending accounts

You can delete your account at any time from your settings, once no trade of yours is waiting on a handoff. The Privacy policy explains what we delete and what we keep.

We may remove content, limit features, reverse credits, or suspend or close an account that breaks these terms or puts other members at risk. Where it is safe and lawful, we will tell you why. You can ask us to review a decision by emailing support@barterpilot.com.

11. Disclaimers

The service is provided "as is" and "as available". To the extent the law allows, we make no promises about it, including that it will be uninterrupted, error-free or fit for a particular purpose, and we are not responsible for other members, their items or their conduct.

12. Limits on our liability

To the extent the law allows, Barter Pilot is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, data or goodwill. Our total liability for any claim about the service is limited to the greater of $100 or the amount you paid us in the 12 months before the claim. Some places don't allow these limits, so they may not all apply to you.

13. Your responsibility to us

If someone makes a claim against Barter Pilot because of your content, your trades, or your breach of these terms, you agree to cover our reasonable losses and costs, to the extent the law allows.

14. Changes to these terms

We may update these terms. We will change the date at the top, and for important changes we will tell you by email or in the service before they take effect. If you keep using the service after that, the new terms apply.

15. Governing law

California law governs these terms, without regard to its conflict-of-law rules. Any dispute goes to the state or federal courts in San Francisco County, California, unless the law where you live gives you the right to go to court there.

16. Contact

Questions about these terms: support@barterpilot.com.